Top Small Business Phone System Features to Look For

A phone is an old piece of technology that is now equipped with an assortment of modern-day innovations. Some of them can be extremely beneficial for your small-scale business. Currently, phone systems for any small business come aplenty. It can be challenging for a business owner who is quite unfamiliar with today’s telephony technologies to choose the right one. That’s because there seem to be endless acronyms and tech jargon to remember.

While there are various phone systems to choose from, most of them share the same features. A lot of these features can help a small business to boom.

Refrain from assuming that an advanced phone system is exclusive to big businesses. The truth is that it can make a big difference even if your business is a small one. However, don’t just go for any telephony system that you can find. Make sure that you opt for something that packs certain features necessary for making your day-to-day operations go without a hitch.

When shopping around, keep in mind the following features:


Having an auto-attendant is beneficial for both your business and your customers. It allows your business to be accessible no matter the time of day and day of the year. This feature can give you peace of mind that you will not lose customers to the competition. Similarly, an auto-attendant can assure the customers that they can count on you.

Voicemail to Email

It’s not always that you are behind your desk in your office. This is why a voicemail to email feature, which sends voicemails straight to your inbox, can work to your advantage, especially if you are always on the go. Some phone systems for any small business also have a voicemail to text feature that allows you to listen to your voicemails using your smartphone.

Mobile Twinning

Speaking of smartphones, mobile twinning that some phone systems come with allows your mobile device to serve as your business telephone’s extension. This means that you can attend to your most urgent business tasks anywhere. Such a feature allows you to cut costs as you already have the device to make, answer and transfer calls: your smartphone.

On-Hold Music

According to a survey, about 60% of customers feel that being on hold for one minute is too long. To keep them from ending up bored and wondering if they are still connected, it’s a good idea for your small business phone system to have on-hold music. These days, it’s also possible to get your hands on personalised on-hold tunes and messages.

Call Recording and Accounting

Getting to know your customers better and coaching your team more effectively, too, are good for your small business. Facilitating both important tasks through call recording is possible. Call accounting, on the other hand, can help you keep track of communications as well as stay on budget because it simplifies recording and computing telephone usage events.

Conference Calls

Getting everyone in the same room can take up a lot of time, money and effort. It’s a good thing that with the right phone system, conducting virtual meetings is possible. Nowadays, conferencing can be through voice or video. No matter the case, conferencing makes it trouble-free to bring different people together.

Before sealing the deal, make sure that the phone system comes with features you and your small business needs.